Improving patient experience, and
the experiences of those that care
for them, stand at the forefront of
NHS reforms. This can be seen
from the introduction of a new
indicator for the 2013/14 NHS
Outcomes Framework to
… improve the experience of
care for people at the end of
their lives, and (in doing this) to
seek bereaved carer's views on
the quality of care in the last
three months of life...
The Quality Profile shown opposite
is a visual display of nine of the
key indicators measured by the
VOICES survey of the bereaved.
Contact me if you would like to see
the profile for your own Cluster
area
There is a wealth of information in the
background report below relating to End
of Life Quality Indicators. Including lots of
useful direct links to strategic documents
The spider diagram above shows
the relative performance of each
PCT cluster in the North of England.
